Description
The Support Line Volunteer will provide information, referrals and emotional support to survivors of sexual violence and their supporters.

- Answer calls/chats that come in during assigned shift.
- Listen, validate and offer information and options to callers.
- Respond to callers who are in crisis and use de-escalation techniques to support them.
- Attend monthly meetings and educational opportunities to keep skills and knowledge current.
- Maintain service user confidentiality (exceptions to this include suspected child abuse or neglect, and/or if the service user is threatening to harm themselves or someone else).
- Establish and maintain personal boundaries with service users, volunteers and staff.
- Work in accordance with SASC’s Mission, Vision and Values.

Volunteers are required to cover at least one 4-hour shift per week.

Training / Work Condtions

Training Details: Volunteers must complete our comprehensive training program, which is offered remotely, free of charge. Volunteers fist complete a 10-session training focused on Understanding Sexual Violence and practical training for the support line role. The training will primarily run asynchronously through online modules. There will be a few mandatory synchronous sessions towards the end of training.
Working Conditions: Much of the work involves speaking on the phone or chat and communicating with service users. All calls will be taken remotely from home, so a private place to answer calls is required.

This job requires intense concentration. Repeated exposure to details of violence and assault can lead to vicarious trauma. The need for debriefing, self-care and balance is critical for incumbents in this position.
Transportation: NONE Needed