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Return to listing
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Impact Statement
This program matches tech savvy volunteers with customers seeking one-on-one technology help. Volunteers show adults and seniors how to use their computers, tablets, or phones, and help them feel comfortable with technology. Tutors are not tech support rather, they are passionate volunteers from the community willing to donate their time to help others improve their computer literacy.
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Description
Volunteers will have demonstrated interest and proficiency in computers and technology; the ability to explain computer concepts and ideas to others using plain language; an interest in creating positive experiences with technology with customers of all skill levels/backgrounds; patient and able to adapt to the needs and ability of the customer; and has excellent communication skills.
Duties include:
Interact with the customer in a patient and friendly way
Assess goals of the session in a non-judgmental manner
Break down steps in manageable concepts
Communicate and explain concepts using plain language
Work independently to demonstrate technology and respond to questions
Troubleshoot common computer problems
Refer concerns/issues to staff when necessary
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Position Qualifications
Ideal for: An Individual
Age: 16+ English Proficiency, Confidentiality
COVID-19 Vaccination Required: Yes
Area(s) of Interest: Technology, Library/Research , Mentoring / Tutoring
Skill(s): Coaching, Verbal Communication, Computer Skills, Problem Solving, Adaptability
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Training / Work Condtions
Training Details: We provide an orientation to Kitchener Public Library and specific training for this role.
Working Conditions: Tech Tutors is scheduled at the Central Library.
Accessibility: Wheelchair accessible entrance, Wheelchair accessible washroom, Designated accessible parking space, Support volunteers with special needs, Accessible work space, Support Newcomers
Transportation: On a bus route
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Time Commitment
Duration: 4 - 6 months
Weekday - Evening
Tuesday evenings from 6-8 pm; scheduled every week or every other week. Minimum commitment 4 hours/month for four months.
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http://www.kpl.org
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Send an Email Message
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Sherry Erb
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519-743-0271 Ext. 222
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85 Queen Street North Kitchener, N2H 2H1
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Kitchener
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